RETURN AND REFUND POLICY

Store Name: PARKER ASHLEY
Website: https://www.parkerashley21.com
Contact Email: ryanelysia3180@outlook.com
Last Updated: November 12, 2026

1. Return Eligibility

At PARKER ASHLEY, customer satisfaction is important to us.

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must:

• Be unused, unworn, and in their original condition.

• Have original packaging and tags where applicable.

• Include all original accessories and components.

• Be accompanied by a valid order confirmation or proof of purchase.

Products that do not meet these conditions may not qualify for a return, except where required by applicable law.

2. Return Requests

To initiate a return, customers must contact our support team at:

Email: ryanelysia3180@outlook.com

Please provide:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Supporting photographs, if applicable.

Our customer service team will review the request and provide return instructions.

Please do not send products back without receiving return instructions.

3. 30% Restocking Fee

For returns initiated after an order has been shipped due to personal reasons, including change of mind, personal preference, incorrect size selection, or other non-defect-related reasons, a 30% restocking fee may apply.

The fee is calculated based on the purchase price of the returned merchandise, excluding original shipping charges and applicable taxes.

The restocking fee will be deducted from the approved refund amount.

Customers are also responsible for applicable return shipping costs for these personal-reason returns.

This fee does not apply to returns involving defective, damaged, or incorrectly shipped products, or where prohibited by applicable law.

Any applicable fee will be disclosed before the purchase and applied only to the extent permitted by law.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly at ryanelysia3180@outlook.com.

Include your order number and clear photographs showing the issue.

We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

No restocking fee will be charged for qualifying defective, damaged, or incorrectly shipped items.

5. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any permitted and previously disclosed deductions.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Original shipping charges may be non-refundable where permitted by law.

6. Exchanges

Exchange requests are subject to product availability.

Customers who need a different size, color, or product should contact our customer support team before returning the original item.

7. Order Ca